Your Wedding Store FAQ (general)

We are here to answer your enquiries. If you can't find the answer to your query below, please feel free to contact us.

Which currency do you sell in?

AU$ - Australian dollars.

Are your prices inclusive of GST?

Yes they are. If you are an international purchaser, we will refund the GST element once the order is processed.

How do I place and pay for my order?

Once you are happy with your choice, press the Purchase Now button and you will be taken through the steps where we collect your name, email address, shipping address and billing address. You will then have the choice to pay by Direct Debit, Paypal or credit card via our secure merchant facility.

Do you offer Lay-by?

Yes, we offer 6 month lay-bys. You would pay 1/3 of the total cost (including postage) up front, 1/3 at the 3 month mark and 1/3 as the final payment. If you are interested in setting up a lay-by, please contact us.

Do your prices include delivery?

No, delivery is a separate charge and the amount will be shown when you place an order and is dependent on your order value. Please check our shipping page for the most up to date information.

Is it safe to use a credit card on your website?

Yes it is. Our shopping cart is set up using SSL - Secure Socket Layer which means all of your personal information is encrypted. We don't even see your credit card details.

I would prefer to order over the phone, is that okay?

Of course it is. Please call us on (07) 3102 1915 between 9am and 5pm, Monday to Friday. All credit card details are destroyed once the payment has gone through. We do not hold your credit card details on file.

Will you keep me updated once my order has been placed?

Yes we will. You will receive an email confirming your order, a second email confirming payment of your order and a third email confirming that your order has been sent. Please feel free to contact us at any time if you have any queries. You can call us on (07) 3102 1915 (9am to 5pm, Monday to Friday) or reply to one of the confirmation emails.

What are your delivery time frames?

Please check our shipping page for the most up to date information.

Why did my parcel not come directly from Your Wedding Store?

Sometimes the number of items you've ordered are not in stock. In these instances we place the order with our supplier in the US and they ship the goods directly to you. This saves times and delivery generally takes between 1 to 2 weeks from the time the order is placed. Personalised wedding favours will take longer and will always come directly from our supplier.

Do you deliver internationally?

We do deliver internationally. Before you place an order please contact us so we can let you know the delivery cost. Any customs duty or fees associated with shipping the goods to your country are 100% your responsibility. It is also your responsibility to make sure that the goods being ordered are acceptable to enter your country. Delivery times will vary depending on your location and the type of shipping decided upon.

Who is Your Web Store and why do they appear on my credit card instead of Your Wedding Store?

Your Web Store is our parent company. Our bank account and online merchant facility is in the name of Your Web Store which is why it appears as the vendor for purchases made from Your Wedding Store.

Can I return my order for a refund or exchange?

We will accept most returned wedding favours within 7 days of the date of receipt. In exchange for the returned goods we can offer you a 6 month store credit or an immediate exchange of goods. You will be liable for all associated delivery fees (unless we've made a mistake on your order). We will only accept goods that are unopened and in their original packaging (except for the outside box). We reserve the right to charge an administration fee and will let you know the fee before you return the goods.

If you have purchased the goods on sale, unfortunately we can not offer an exchange or credit. Nor can we accept goods that have been returned after your wedding date or wedding favours that have been personalised. We do not offer a refund or exchange on any of our wedding stationery or stubby holder range.

If the goods are damaged in transit then please get in touch with us within 3 days of receipt. Your Wedding Store can not be held responsible for any missing or damaged goods. However, we will assist you in lodging a claim with the courier company.

Please get in touch with us to arrange a credit note or exchange, do not simply return the goods back to us without this initial contact. Please let us know your name, order details and reason for return.

I've made an error, can I change or cancel my order?

Please email or phone us immediately (07) 3102 1915. If your order hasn't yet been processed we may be able to change or cancel it for you. If your order has already been processed, we are unable to change it.

Wedding Invitations FAQ

How to Order Your Wedding Invitations and Wedding Stationery

Decide & take note of your favourite designs (we can create more than one mock up)

Decide on your wedding stationery - we can create a tailored package deal to suit your needs. The more you order, the greater the discount.

Fill out the Order/Quote form (this order is not concrete & can be changed at a later date)

We will have your mock up(s) to you by email within 2-3 days and a quote within 2 days

Once your order has been confirmed in writing, we will set up a custom order for you to purchase and make payment via our website

Once payment has been made, delivery of your wedding stationery should occur within 2 weeks

If you have any specific questions about our designs or the stationery process, please complete our stationery order/quote form.